Chronex replaces messy spreadsheets with a CRM built specifically for boutique watch retailers. Organise client data, track sales, and never miss a follow-up again.
Upgrade Your Client Management
At Chronex, we understand that luxury retail is defined by detail. Our CRM is built for watch professionals who demand seamless clienteling, operational harmony, and analytics that inform elite service. Developed with industry best practices—from POS clienteling to AI‑led client intelligence—Chronex raises the bar for precision, trust, and elegance in CRM.
You’re not just managing contacts; you’re crafting experiences worthy of trust, legacy, and time.
Luxury Watch Retail CRM for VIP Clienteling & Precision Sales
Capture every nuance—from preferred brands, complication interests and collection goals to birthdays, anniversaries, purchase behaviour, and service history.
Unified view of contacts, wishlist, collection history, and engagement trends—updated continuously for instant personalization.
Moving from another platform? Easy. Just import your customer and product data with a click of a button.
Luxury watch customers expect more than a transaction—they expect recognition, tailored guidance, and privileged access. Adopt an elevated CRM designed to nurture lifelong loyalty.
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Track KPIs like purchase frequency, client lifetime value, stock turnover, and top-performing associates—deliver data‑driven decisions with refined executive dashboards.
Use Chronex to plan private viewings, or watch launches—track invitations, manage attendance, and follow up with personal touches. (Coming Soon)
Organize VIP collectors, referral clusters, or high‑value clients with bespoke tags—filter, target, and report at granular levels.
Chronex was created by boutique professionals who’ve managed client lists, missed follow-ups, and juggled too many spreadsheets. We know the pain points because we’ve been there. That’s why Chronex is laser-focused on solving real boutique problems with simplicity, flexibility, and tools that feel like a natural extension of your sales process.
Get startedChronex isn’t just another CRM—it’s designed specifically for the workflows of luxury watch boutiques. From keeping track of high-value clients to managing service follow-ups, Chronex helps you deliver a personalised client experience at scale.
Contact UsNo hidden fees. No complicated tiers. Just the tools you need to manage clients, track sales, and grow your boutique.
Chronex is a Client Relationship Management (CRM) platform designed specifically for luxury watch retailers and boutique owners. Unlike generic CRM software, Chronex focuses on the unique workflows of the watch industry—helping you manage high-value client relationships, track sales pipelines, and ensure every service follow-up is handled with precision.
With Chronex, you can easily organise your client database, monitor sales opportunities, schedule tasks and appointments, and gain insights into your boutique’s performance through intuitive dashboards. Whether you’re a single-location boutique or a multi-store retailer, Chronex simplifies client management so you can focus on delivering exceptional customer experiences.
Unlike generic CRMs, Chronex is built for the luxury watch industry. It focuses on managing high-value client relationships, tracking after-sales services, and ensuring follow-ups never fall through the cracks. You’ll gain a clear view of your sales pipeline, client preferences, and service histories, all tailored to boutique workflows.
No, Chronex subscriptions are month-to-month with no long-term commitments. We believe in earning your business every month with a product that adds value—not locking you into lengthy contracts. Enterprise plans do offer annual agreements for boutiques seeking tailored support and custom integrations.
Yes! Chronex allows you to import your existing client lists via CSV uploads. Our onboarding guide walks you through the process, and for Growth and Enterprise plans, our support team can assist with data migration to ensure a smooth transition.
If you decide to cancel, your account will remain active until the end of your current billing cycle. You’ll retain access to your data, and we provide a full export option so you can download your client information before closure. We keep your data secure for 30 days in case you wish to return.
Yes. Chronex uses industry-standard encryption and secure data storage practices to protect your client information. We’re GDPR-compliant and regularly audit our systems to ensure your boutique’s data remains safe, private, and accessible only to you.
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